Internally this job is titled: Support Services Account Specialist
Department: Global Support Services
Job status: Full time/Permanent
Shift: This is a day shift role (40 hours/5 days)
The role: Chat & Email Support Pokerstars – Italian- Day Shift
We are looking for a customer service specialist to join our busy target-driven team based in our Sofia office on a day shift role (40 hours/ 5days).
Why we need you:
You’ll be our Group ambassador, liaising directly with our players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players’ experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.
We’ll provide you with everything you need, starting with a comprehensive three training course, specially tailored to aid you in your new job and continuing with response templates, promotional material and management back-up, so that you can focus on keeping our customers happy and constantly improving their end-user experience.
Who are we looking for:
You need to have the ability to demonstrate excellent verbal and written communication skills in Italian and English and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.
We’re a busy team, so you’ll enjoy a fast-paced office to agreed targets, as we strive to grow our brands and develop our services.
As the ideal candidate, you will have:
We expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.
What’s in it for you?
We aim to be the world’s favourite we offer a competitive salary and to reflect your role, talents and experience. We’ll also support your relocation if required. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme each month.
As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. lessons, cookery classes and circus training. We also have an Employee Assistance where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training. We offer many more great perks such as an annual travel loan, subsidised massage sessions, free drinks, snacks, hot beverages and fresh fruit every single day.
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.
The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Sofia service office in the Global Support Services team.