Sportsbook Operations Specialist

Category:
Sportsbook
Job Type:
Location:
Cherry Hill, NJ, United States

FOX Bet - Two powerhouse companies. One amazing brand

We are looking for a digital operations specialist and sports enthusiast to join our team in Cherry Hill, NJ. You will work closely with the Support, Trading, Content and Marketing teams to optimize FOX Bet. Key areas of work will involve problem solving, monitoring, escalation, analysis and reporting.

Why we need you:

This role focuses on monitoring and quality assurance of the FOX Bet site performance in real-time. You’ll have on-duty responsibility for product and critical issues from the Trading and Support/Operations teams and be the first line of site support when it comes to requests from the team.

You’ll be raising and reporting on emergency and time-critical Sports issues along with being a key liaison point to third party service desk and support services. You’ll need to monitor and report on third party SLA performance along with provide real-time product quality assurance review and reporting to Group Management.

On top of this, you’ll be assisting the other Sports operational teams (Trading and Product) with regulated procedures and ongoing operational duties as well as executing regular quality assurance checks across our site.

*Please note this is a shift based position with shifts falling on weekends and federal holidays. Shifts are 8 hours long and start between 8AM-3PM*

Who are we looking for:

You’ll need to have a strong US centric sports knowledge for this role and a passion for various sports such as Football, Ice Hockey, Basketball and Tennis. Quality focus and attention to detail is needed you’ll be working alongside the FOX Bet team to publish promotions on our site.

Experience within an operations environment or shown efficiency within an operational (day-to-day) role is a key element as well as experience working with Office applications (Words, Excel) and the ability to function as a self-starter with emphasis on getting thing done with focus on efficiency.

Flexibility to work shifts and weekends is essential. Fluency in English is meaningful with a second language desirable but not essential.

As the ideal candidate, you will have:

Content management experience within a work environment, trading or sports betting experience is an added benefit when applying for the role however this is not essential.

What’s in it for you?

The salary for this job is based on experience, so while we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus.

We offer 100% paid health, dental and vision insurance for you and a substantial employer contribution towards your qualified dependent coverage. In addition, you also receive other benefits at no cost such as life insurance, short term disability and long term disability. We offer a generous 401(k) plan with a 100% employer match and no vesting or waiting period. In addition, you are entitled to a personal interest allowance which encourages our employees to enhance their skills or pursue a hobby. A baby bounty is offered to our employees as well, granting $1,500 upon the birth of a child. We also offer 9 paid holidays and full time employees start out with some generous vacation time right from Day 1.

Our in-house training and development team delivers fantastic support in terms of developing your skills and helping you progress your career. In the office there is always free fresh fruit, endless snacks and drinks and of course an unlimited amount of coffee! We also provide catered lunch to our employees on special occasions or just because!

In terms of relaxation we have offered yoga and chair massages in the past and will continue to do so under our yearly wellness initiatives. We look for fun ways to celebrate and come together socially including our favorite event each year—our annual Christmas party!

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

About FOX Bet

 

FOX Bet is the long-term partnership between FOX Sports, capable of reaching more than 100 million US viewers in a single weekend, and The Stars Group, one of the largest global gaming and interactive entertainment businesses in the world.

 

As well as owning the world’s largest poker platform, PokerStars, The Stars Group also includes the UK’s #1 online sports betting product - Sky Bet. Combining this expertise with the iconic FOX Sports brand, which has an unbeatable reach in sports media, will deliver a unique experience for our customers from a brand they trust. The regulation of sports betting across the US is accelerating with estimates that the market will be worth more than $10bn in five years’ time.

With a customer first focus, operational excellence and the massive FOX brand, FOX Bet will be at the forefront of this industry growth.

Two powerhouse companies. One amazing brand.

 

About The Stars Group

 

The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies.

 

It is the policy of The Stars Group to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Stars Group will provide reasonable accommodations for qualified individuals with disabilities. If you need assistance with completing the online application process, please contact: talent@starsgroup.com.