Sportsbook Operations Intern

Category:
Internship
Job Type:
Location:
Onchan, Isle of Man

Job Purpose

The Intern programme launched in 2015 and, after four successful years with high demand, we’re going to be back, bigger and better for 2019 with a Sportsbook Operations Intern up for grabs in our Sportsbook team!

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.

Reporting to the Operations team management you will work closely with the Sports team daily to assist with operational duties, analysis and reporting. This is an ideal position to get involved in all aspects of managing day to day operations of our Sportsbook in our quest to become the favourite iGaming destination for customers everywhere.

We have designed the programme with the student at the heart of everything, ensuring you gain maximum exposure and experience, something not all placements can offer.

Please note - the deadline to apply for this role is 8th February.

Your Responsibilities

  • Monitoring and quality assurance of Sports site performance in real-time.
  • On-Duty responsibility for product and issue escalation from the Group’s Trading and Support/Operations teams.
  • First line of site support when it comes to requests from the Group’s Sports teams.
  • Raising and reporting on emergency and time-critical Sports issues.
  • Key liaison point to third party service desk and support services.
  • Monitoring and reporting to Group Management on third-party SLA performance.
  • Real-time product quality assurance review and reporting to Group Management
  • Close working relationships and liaison with other Sports operational teams (Trading and Product).
  • Shift work is involved in this role with some weekend work included.

What do we need from you?

Essential

  • Current second year university student studying an honours degree requiring a sandwich placement
  • Passion for Sports
  • Outstanding interpersonal and communication skills
  • Ability to function as a self-starter with emphasis on getting things done with focus on efficiency
  • Quality focus and attention to detail
  • Flexibility to work weekends

Desirable

  • Sports betting knowledge
  • Web development experience
  • Product Management experience

The 3 Step Recruitment Process

We know as a second-year student you’ll be keen to understand when your expected hire and start date will be. After you apply we will aim to get back to you within 14 days. If you meet the criteria you will be invited to complete a video interview. If successful, you will be invited to an assessment centre at the end of January 2019.

Our Values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

Perks and Benefits

The salary for this job is competitive for the graduate market, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus.

The Isle of Man is our headquarters; a modern, open plan office with an unlimited supply of snacks & drinks!

Our social team organise great events; including our sensational summer and Christmas parties. As an advocate of work/life balance, we offer an annual personal interest allowance where we encourage personal learning outside of working hours. Some courses our stars have used this for include 3D unicorn cake makingskiing lessons and learning to scuba dive!

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.