The role: Senior Research Analyst
We are looking for a Senior Research Analyst to join our busy and dynamic Customer Voice team based in our Leeds service office.
Are you our next super star?
We are building a new Marketing Centre of Excellence in Leeds and we’re looking for individuals with big ideas and the ability to think creatively and outside of the box. You will become part of a company that gives you everything you need to create winning moments to push your own boundaries and build the best experience for our millions of players around the world.
So, who are we? We’re home to some of the biggest, most exciting brands in the online gaming industry, with offices, events and players all over the world. We’re the ultimate owner of such brands as PokerStars, PokerStars Casino, BetStars, Full Tilt, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker and BetEasy, as well as live poker tour and event brands.
Why we need you:
Working in our Consumer and Market Understanding function you will be delivering in depth customer analysis and competitor intelligence to support the businesses commercial performance and competitive position within the i-gaming industry.
As a Senior Research Analyst you will be responsible for bringing insight and intelligence to life within The Stars Group International business. You will be the champion of our customers, both existing and potential, ensuring that the business uses the latest cutting-edge research methodologies and listening tools in place.
You will provide research and market intelligence to colleagues at all levels of the business, building positive relationships and using your skills as an experienced researcher to meet business needs. In addition, you will provide mentoring, support and advice for the Research Analysts in the team, and when required make decisions on the best approach to take on insight challenges, based on your extensive research experience.
Your work should be an example to your colleagues and stakeholders of what good, actionable customer insight looks like, and you will be comfortable challenging colleagues’ assumptions in a constructive way, ensuring that the customer remains at the heart of business discussions, decisions and output
Who are we looking for:
We are looking for an expert Research Analyst with a full range of research skills including qualitative, quantitative, desk and secondary. This role requires somebody with prior customer or market research experience, who wants to make their first step into a senior role, with a view to taking on line management responsibility as the team grows.
You will be an expert in your area and have a strong business insight to support in identifying any commercial opportunities. Partnering with the business requires you to be a clear communicator and have advanced analytical and report writing skills.
You'll be the main point of contact for a number of internal stakeholders and external partners so you will use your relationship management skills to keep your team and your partners well-informed and engaged.
As the ideal candidate, you will have:
Previous i-gaming industry experience is a bonus however not essential.
What’s in it for you?
The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. We can also provide advice and dedicated assistance to those moving to Leeds.
We offer health and dental insurance for you, your partner and your children (if you all live at the same address). You can make the most of our personal interest allowance in order to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 GBP as congratulations.
In addition to that, we provide the opportunity for a discounted gym membership.
Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview