Senior Operations Insight Analyst

Category:
Business Intelligence
Job Type:
Location:
Leeds, United Kingdom

Job Purpose

The role requires someone with a strong data analysis background. The successful candidate will be responsible for reporting and testing for operational areas including customer support payments, security (identifying behaviour indicative of fraud) and customer support

The role will require data collection from various internal databases, data clean-up / processing, creating summaries and visualizations and working with product managers and Operations stakeholders to create specifications for production systems and reporting needs.

This role requires someone with a background in statistical data analysis using methodologies and  tools.

Other responsibilities will include responding to ad-hoc data and analysis requests, general regular reporting.

Key Responsibilities

  • Work with stakeholders and product managers create reports, provide necessary data and actionable insights
  • Identify appropriate data points, collect data from multiple systems, analyse data integrity
  • Develop visualizations, analyse and summarise results for senior business stakeholders
  • Present findings from analysis to stakeholders

Skills and Capabilities

Essential

  • Excellent knowledge of SQL
  • Current experience with statistical analysis gained from either working in an analytics role or from rigorous academic projects
  • Experience with dashboard tools (Microstrategy, Tableau)
  • Proven ability to manage large and complex data sets
  • Excellent problem solving and analytical skills
  • Excellent verbal and written skills
  • Ability to work within a team or individually

Desirable

  • Knowledge of Statistical tools/packages (Knime, Python, R)
  • Knowledge of Machine Learning algorithms/techniques
  • Knowledge of Customer Support, Payments, Security or Operational Practices
  • Experience with scripting from command line interfaces
  • Degree in STEM area or related experience
  • Experience in a 24/7 global environment
  • Experience in gaming
  • DB2 experience

Our values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

Our Culture

“Learning and upgrading employee skills makes business sense” says Vlad Lanin, Senior Director, Data & Analytics for the Business Intelligence team.  It starts from day one, and becomes successive as your employees grow. Granted, it may take some time to see a return on your investment, but the long-term gains associated with employee training make a difference. That’s why I am passionate about providing best-in-class training for my team “.

The Incentives

Our new office in Leeds is very conveniently situated. Located in the heart of the UK, Leeds itself is a large and vibrant city. Its steady growth is visible through the diverse economy, well-settled civil planning, convenient public transportation and a lot more. Leeds offers a variety of natural and manmade landmarks, museums, galleries and theatres which make the city a scene for many cultural events. Leeds is also a host to 80+ annual festivals and several major sports events. The city offers 300+ bars and restaurants and is known as a top shopping destination.

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. We can also provide advice and dedicated assistance to those moving to Leeds.

We offer health and dental insurance. In addition, you are entitled to join our company pension scheme and our bike-to-work scheme. A baby bounty is offered to our employees as well, granting 1000 GBP upon the birth of a child.

As an advocate of work/life balance, we offer an annual personal interest allowance where we encourage personal learning outside of working hours. In addition to that we provide the opportunity for a discounted gym membership.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

The Company

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. 

Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.

This role is in the Group’s Leeds service office in the Business Intelligence department.