Regional IT Support Manager

Job Type:
Douglas, Isle of Man

The role: Regional IT Support Manager

We are looking for a Regional IT Support Manager to join our busy and dynamic team based in our Isle of Man office.

Why we need you: -

In this position, you will deliver and manage the provision of local IT Support and, together with other Regional IT Support Managers, contribute to the delivery of global support as part of the global ‘virtual’ IT Service Desk.

You will be the local face of IT providing an excellent level of IT service and support to the local office. You`ll lead the local IT Support team and ensure work schedules are included. You`ll perform endpoint software and hardware servicing and support. You`ll contribute and update supporting documentation, policies and processes where necessary and provide sufficient information to team members when assigning and escalating tickets. You`ll communicate IT messages, requirements, feedback etc. between the local office and central IT Operational functions. You`ll support IT Administrations with hardware, software and licensing procurement and asset management.

As part of the IT Operations Management team, you`ll have the opportunity to visit other exciting service office locations.

Who are we looking for: -

You have significant relevant experience gained within a similar IT environment and proven evidence of managing, motivating and developing a small technical support team coupled with delivering consistently high-quality service and support.

You have strong multi-tasking and IT service skills and a good understanding of IT networking and infrastructure technologies. You easily communicate with both technical and non-technical team members. You have in-depth understanding of business requirements and ability to translate these into technical requirement and explain technical requirement, policies, standard and process to local business teams and management.

You have excellent problem-solving skills and the ability to work to demanding timescales with all management levels. You can prioritize and work within tight time scales in order to meet deadlines. You are a self-starter able to make progress with minimal supervision and a standout colleague with mindful of attention to detail.

You hold Microsoft Certified Desktop Support Technician in Windows 7 or 10 qualifications and have working experience with Microsoft Windows 7 and 10 in a Windows Server domain environment. You have a solid grasp of IT Security and risk mitigation and strong grounding in IT communications and networking solutions and protocols.

As the ideal candidate, you will have: -

As a perfect candidate, you have good knowledge of ITIL. You have worked with virtual environments such as VDI, Apple computers on a Windows Domain and Asterisk PBX. Our support team works with on-call schedule and as part of the team, you`ll have to be available to work out of standard working hours.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus. In addition, we can provide advice and dedicated assistance to those moving to the Isle of Man.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to join our company pension scheme.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

There are free fresh fruit, snacks and drinks in the office and our social team organise great events; including our sensational summer and Christmas parties.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.  This role is in the Group’s Isle of Man office in the IT Ops department.