Regional IT Support Manager

Job Type:
Hyderabad, Telangana, India

The role: Regional IT Support Manager

We are looking for a Regional IT Support Manager to join our busy and dynamic team based in our Hyderabad service office.

Why we need you: -

In this position, you will personally deliver and manage the provision of local IT Support to staff in the Hyderabad and Mumbai Offices and, in conjunction with the global IT Service Desk and other Regional IT Support Managers, to staff working remotely and in other TSG offices outside of India. Additionally, you may be asked to provide support for local IT Infrastructure under the guidance of the central NetOps and IT Systems teams.

You’ll lead a small local IT Support team but must be a strong, very much hands-on, manager able to personally provide technical support to a growing office. You`ll perform endpoint software and hardware servicing and support and whenever needed server, networking and infrastructure support as requested. You`ll contribute and update supporting documentation, policies and processes where necessary and provide sufficient information to team members when assigning and escalating tickets. You`ll communicate IT messages, requirements, feedback etc. between local office and central IT Operational functions. You`ll support IT Administrations with hardware, software and licensing procurement and asset management.

As part of the IT Operations management team you`ll have the opportunity to visit other exciting service office locations.

Who are we looking for: -

You have significant relevant experience gained within a similar IT environment and demonstrable evidence of managing, motivating and developing a small technical support team coupled with delivering consistently high quality service and support

You have strong multi-tasking and IT service skills. You easily communicate with both technical and non-technical team members. You have strong networking and infrastructure skills and understanding of Data Centre requirements. You have in-depth understanding of business requirements and ability to translate these into technical requirement and ability to explain technical requirement, policies, standard and process to local business teams and management.

You have excellent problem solving skills and ability to work to demanding timescales with all management levels. You can prioritize and work within tight time scales in order to meet deadlines. You are a self-starter able to make progress with minimal supervision. You are a strong team player with mindful of attention to detail.

You hold Microsoft Certified Desktop Support Technician in Windows 7 qualification and have working experience with Microsoft Windows 7 in a Windows Server domain environment. You have excellent understanding of IT Security and risk mitigation and strong grounding in IT communications and networking solutions and protocols.

As the ideal candidate, you will have: -

As a perfect candidate, you have good knowledge of ITIL. You have worked with virtual environments such as VDI, Apple computers on a Windows Domain and Asterisk PBX. Our support team works with on-call schedule and as part of the team you`ll have to be available to work out of standard working hours.

What’s in it for you?

We aim to be the world’s favourite iGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience.Our benefits include a discretionary annual performance bonus, premium health and dental insurance and a generous company contribution into a private pension scheme each month.

As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training. 

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.  This role is in the Group’s Hyderabad service office in the IT Ops department.