Regional IT Support Analyst

Category:
IT
Job Type:
Location:
Cherry Hill, NJ, United States

FOX Bet - Two powerhouse companies. One amazing brand
We are looking for an IT Regional Support Analyst to join our busy and dynamic team based in our New Jersey office.

Why we need you: -

The Stars Group is looking for passionate technical support expert to join our local regional office.

You will provide IT service and technical support to the local office and other locations as required. The endpoint software and hardware servicing and support will be your main responsibility. We always strive for customer support excellence and you will have full ownership of jobs assigned and keeping customers up to date. To record all work and actions in, and maintenance of, you will be using the LANDesk Service Desk system. There might be occasional travel to provide IT support at global live events.

Who are we looking for: -

As an IT Support Analyst, you have relevant experience gained in a similar role within an IT environment. Multitasking and IT service skills are some of your greatest skills. Occasionally you might be required to work out of hours` work.

You can prioritize and work within tight time scales in order to meet deadlines. You will be working as part of a team but we are looking for a self-starter able to make progress with attention to detail minimal supervision. You have strong problem solving and analytical skills and the ability to work on own initiative and seek support/guidance when appropriate. You communicate easily with both technical and non-technical staff and have excellent customer service skills.

You have a deep understanding of IT Security fundamentals. You have experience with Microsoft Windows 7 and Apple Mac devices in a Windows Server domain environment. Your experience also includes supporting personal IT equipment such as laptops, monitors, tablets, smartphones and other peripherals.

As the ideal candidate, you will have: - 

You are familiar with ITIL and IT networking and communication protocols and solutions. You have worked with virtual environments such as VDI. You have some working experience with Asterisk PBX and Microsoft Windows 10 in a Windows Server domain environment. You are available for on-call work.

What's in it for you?

The salary for this job is based on experience, so while we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus.

We offer 100% paid health, dental and vision insurance for you and a substantial employer contribution towards your qualified dependent coverage. In addition, you also receive other benefits at no cost such as life insurance, short term disability and long term disability. We offer a generous 401(k) plan with a 100% employer match and no vesting or waiting period. In addition, you are entitled to a personal interest allowance which encourages our employees to enhance their skills or pursue a hobby. A baby bounty is offered to our employees as well, granting $1,500 upon the birth of a child. We also offer 9 paid holidays and full time employees start out with some generous vacation time right from Day 1.

Our in-house training and development team delivers fantastic support in terms of developing your skills and helping you progress your career. In the office there is always free fresh fruit, endless snacks and drinks and of course an unlimited amount of coffee! We also provide catered lunch to our employees on special occasions or just because!

In terms of relaxation we have offered yoga and chair massages in the past and will continue to do so under our yearly wellness initiatives. We look for fun ways to celebrate and come together socially including our favorite event each year—our annual Christmas party!

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

About FOX Bet

FOX Bet is the long-term partnership between FOX Sports, capable of reaching more than 100 million US viewers in a single weekend, and The Stars Group, one of the largest global gaming and interactive entertainment businesses in the world.

As well as owning the world’s largest poker platform, PokerStars, The Stars Group also includes the UK’s #1 online sports betting product - Sky Bet. Combining this expertise with the iconic FOX Sports brand, which has an unbeatable reach in sports media, will deliver a unique experience for our customers from a brand they trust. The regulation of sports betting across the US is accelerating with estimates that the market will be worth more than $10bn in five years’ time.

With a customer first focus, operational excellence and the massive FOX brand, FOX Bet will be at the forefront of this industry growth.

Two powerhouse companies. One amazing brand.

About The Stars Group

The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies.

It is the policy of The Stars Group to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Stars Group will provide reasonable accommodations for qualified individuals with disabilities. If you need assistance with completing the online application process, please contact: talent@starsgroup.com.