Regional IT Support Analyst

Job Type:
Leeds, United Kingdom

The role:

We are looking for a Regional IT Support Analyst to join our busy and dynamic team based in our Leeds service office.

Why we need you:

The Stars Group is looking for passionate technical support expert to join our local regional office.

You will provide IT service and technical support to the local office and other locations as required. You will provide 1st and 2nd line IT Support with endpoint software and hardware servicing and support being your main responsibility. We always strive for customer support excellence and you will have full ownership of jobs assigned and keeping customers up to date. To record all work and actions in, and maintenance of, you will be using the LANDesk Service Desk and Jira Service Desk systems. You should also consider that there might be occasional travel to provide IT support at some of our exciting global live events!

Areas of responsibility would include but not limited to:

  • Providing excellent customer service
  • End user software installs
  • Remote user/phone support (hardware, software, connection issues etc.)
  • Imaging laptops, MacBooks & other corporate devices
  • Diagnosing/Repairing Laptops, MacBooks & other corporate devices
  • Desk relocations/setups
  • Configuring desk phones/iPhones
  • Basic stock management
  • Updating Tickets on Corporate Ticketing Systems
  • Keeping customer informed on progress

Who are we looking for:

As an IT Support Analyst, you have relevant experience gained in a similar role within an IT environment. Multitasking and IT service skills are some of your greatest skills. Occasionally you might be required to work out of standard hours` work.

You’ll be able to show you can prioritize and work within tight timescales in order to meet deadlines. You will be working as part of a team but we are looking for a self-starter able to make progress with attention to detail minimal supervision. You have strong problem solving and analytical skills and the ability to work on own initiative and seek support/guidance when appropriate. You communicate easily with both technical and non-technical staff and have excellent customer service skills.

You have a deep understanding of IT security fundamentals. You have experience with Microsoft Windows 7 & 10 and Apple Mac devices in a Windows Server domain environment. Your experience also includes supporting personal IT equipment such as laptops, monitors, tablets, smartphones and other peripherals

As the ideal candidate, you will have:

You are familiar with ITIL and IT networking and communication protocols and solutions. You have worked with virtual environments such as VDI. You have some working experience with Asterisk PBX and Microsoft Windows 10 in a Windows Server domain environment. You are available for on-call work.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. We can also provide advice and dedicated assistance to those moving to Leeds.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). You can make the most of our personal interest allowance in order to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 GBP as congratulations.

In addition to that, we provide the opportunity for a discounted gym membership.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

The group

The Stars Group is the ultimate owner of industry-leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Leeds service office in the IT Ops department.