Regional IT Support Analyst

Job Type:
Onchan, Isle of Man

The role:

We are looking for a Regional IT Support Analyst to join our busy and dynamic team based in our Isle of Man service office.

Why we need you:

The Stars Group is looking for passionate technical support expert to join our local regional office.

You will provide IT service and technical support to the local office and other locations as required. You will provide 1st and 2nd and some 3rd line IT Support with endpoint software and hardware servicing and support being your main responsibility. We always strive for customer support excellence and you will have full ownership of jobs assigned and keeping customers up to date. To record all work and actions in, and maintenance of, you will be using the LANDesk Service Desk system. You should also consider that there might be occasional travel to provide IT support at some of our exciting global live events!

Areas of responsibility would include but not limited to:

  • Providing excellent customer service
  • User account creation and maintenance
  • End user software installs
  • Local and remote user direct and phone support (hardware, software, connection issues etc.)
  • Imaging Windows laptops, Apple Macs & other corporate devices
  • Diagnosing/Repairing Laptops, Macs & other corporate devices
  • Desk relocations/setups
  • Configuring desk phones/iPhones
  • Basic stock management
  • Updating Tickets on Corporate Ticketing Systems
  • Take ownership of tickets and manage to closure, keeping customer informed on progress
  • Help develop processes and procedures to improve the efficiency of IT support case resolution
  • Contribute to the Project Management life cycle of problem resolution

Who are we looking for:

As an IT Support Analyst, you have relevant experience gained in a similar role within an IT environment. Multitasking and IT service skills are some of your greatest skills. Occasionally you might be required to work out of standard hours` work.

You’ll be able to show you can prioritise and work within tight timescales in order to meet deadlines. You will be working as part of a team but we are looking for a self-starter able to make progress with attention to detail minimal supervision. You have strong problem solving and analytical skills and the ability to work on own initiative and seek support/guidance when appropriate. You communicate easily with both technical and non-technical staff and have excellent customer service skills.

You have a deep understanding of IT security fundamentals. You have experience with Microsoft Windows 10 and Apple Mac devices in a Windows Server domain environment. Your experience also includes supporting personal IT equipment such as laptops, monitors, tablets, smartphones and other peripherals

As the ideal candidate, you will have:

You are familiar with ITIL and IT networking and communication protocols and solutions. You have worked with virtual environments such as VDI. You have some working experience with Asterisk PBX and Microsoft Windows 10 in a Windows Server domain environment. You are available for on-call work.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus. In addition, we can provide advice and dedicated assistance to those moving to the Isle of Man.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to join our company pension scheme.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

There are free fresh fruit, snacks and drinks in the office and our social team organise great events; including our sensational summer and Christmas parties.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

The group

The Stars Group is the ultimate owner of industry-leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Isle of Man office in the IT Ops department.