Product Manager - Operations Tech Focus

Category:
Player Support Services
Job Type:
Location:
Dublin, Ireland
The Job
The Internal Operational Project & Product Management (IPMOPM) team consists of Product and Project Managers and Data Analysts. The team is responsible for the back- office tools, reports and systems used by the various Operations teams (Support, Security, Live Assistance, Payments, Quality), some player facing functionality, and new platforms or licenses for all of Operations. OPM is also responsible for project management, innovation initiatives and business development for Operations tools.

The role of the IPM OPM Product Manager is to identify and evaluate system improvements and after Group management approval, to plan out development projects and develop business requirement specifications. The Product Manager will work with software teams during development and test, release and track usage and value delivered.
This Product Manager position is primarily to work on new platforms, verticals and licensing related work for existing regulated markets as well as new markets which The Stars Group may venture into.

Key Responsibilities
• Liaise with internal stakeholders and external software development teams to identify and clarify development requirements
• Creation of technical documents, translating business requirements into tasks for development items.
• Manage the configurations for back office tools
• Complete user-acceptance testing of new developments and document release notes
• Work with users to ensure product adoption and usage to realize the business case
• Be the glue between business stakeholders and our development teams.
• Project manage operational, training and support requirements for new systems deployments
• Analyse stakeholder workflows and report potential improvements to Group management
• Project manage and co-ordinate change management required for roll-out of new developments and platforms
• Assess feature requests for feasibility and value and report the outcome to Group management
• Create plans to be approved by Group management for multiple release cycles and functional specifications for projects in accordance with stakeholder objectives
• Creation of technical documents, translating business requirements into tasks for development items.
• Manage the configurations for back office tools
• Complete user-acceptance testing of new developments and document release notes
• Work with users to ensure product adoption and usage to realize the business case
• Be the glue between business stakeholders and our development teams.

The Talents
• The successful candidate must have good relevant experience working with online technologies and have experience gained within a similar role in an internet / online based company working with admin tools and systems
• Ability to manage and prioritise high volumes of responsibilities autonomously without delays in deliverables
• Educated to degree level in computer science, engendering or another technology related discipline or demonstrable technical experience such that they can work comfortably with developers, data analysts, and make tool configurations
• Experience working with databases and knowledge of programming
• Knowledge of software development lifecycles, multiple development styles and methodologies
• Excellent written and verbal communication skills
• Strong interest and aptitude in defining business requirements for software development
• Strong relationship management skills – ability to relate to business users and software developers
• Ability to work under pressure and to tight deadlines
• Superb attention to detail

The following credentials are a distinct advantage, but not essential for the role:

• Experience in working within regulatory frameworks and compliance
• Project management qualification or experience

The Prospects
Senior Product Manager

The Process
Follow instructions to apply directly. We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written assessments, followed by a phone discussion and finally face-to-face/Skype interview.

Company related links
The Stars Group Careers Page: http://www.starsgroup.com/careers/index
The Stars Group Facebook Page: https://www.facebook.com/WorkAtTheStarsGroup/
The Stars Group LinkedIn Page: https://www.linkedin.com/company/starsgroup/

Our values

• Focus on the customer
• Work as a team
• Strive for excellence
• Have courage
• Show passion

The Company
The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Ireland service office in the Global Player Support & Services department.