Operations Content Specialist - Czech

Category:
Player Support Services
Job Type:
Location:
St Julian's, Malta

Job Description

 

The Operations Content Specialist is responsible for a specialised area of content and information within the Operations division. The Operations Content Specialist looks after procedures, webpage articles, templates and other types of content, all while ensuring that the Group’s content strategy is effectively implemented. The role requires spending time in not only creating and/or translating the content, but in ensuring the existing information is accessible, current and meets customer and market requirements, using various content management practises such as web analytics.

 Key Responsibilities

  • Coordinate and maintain content within specialised knowledge areas or languages for the Operations Division in line with the Group’s expectations and guidelines.
  • Prepare, maintain and streamline procedures according to priorities set by the departments and the analysis of data in accordance with the Group’s instructions. This includes synthesizing complex technical content into compelling actionable content that produces high response as per the Group’s policies and procedures.
  • Proactively suggest innovative solutions to improve how content is presented and managed within Operations.
  • Collaborate with analytics staff to increase search relevancy; conducting keyword research, testing for relevance, optimizing content, generating meta tags, maintaining metadata and measuring/reporting overall content effectiveness.
  • Be involved in content-related projects.
  • Think strategically about how content can be most effective in various parts of the Help Centre and ACES.
  • Review and edit content produced by other members of Operations, including senior management.
  • Provide accurate and timely publishing of content that assists players and improves their player experience.
  • Translate standard email templates as issued by the Group from English to the assigned language (if applicable).
  • Other duties as required by the Operations Content Manager.

Skills and Capabilities

 Essential

  • At least one of the following:
    • Extensive experience creating content e.g. web sites, FAQs, articles, presentations and procedures,
    • Extensive experience as a translator, and/or
    • Exceptional understanding of the Stars Group products, processes and policies.
  • Ability to write content in variety of styles, voices and tones, adaptable to different target audiences.
  • Ability to organize and synthesize information from multiple sources.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to effectively work independently and as part of a team (located across multiple offices).
  • Dedicated, hard-working, self-motivated.
  • Strong sense of ownership and commitment.
  • Must be able to work under pressure, with the ability to problem solve and adapt to changing business requirements.

 

Desirable

  • Qualifications in Translations, Enterprise Content, mass communications, journalism or another related field especially relating to writing for the Web across a wide variety of devices.
  • Previous CMS experience (eg Transversal)
  • Use of computer assisted translation software, ideally SDL Trados.
  • Web analytics including Google Analytics.
  • Additional languages are an asset.
  • Project management certification (eg. PMI, PRINCE2).

Our Values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

 Our Culture

"Working in content management has proven to be the most challenging as well as the most fulfilling job I have ever had.” Content Specialist, San Jose, Costa Rica.

 

“Words are our lifeblood, the weapon we use to attract and keep the attention of our audience. And the best thing we can do is find the right ones that make sense and are accurate to the main goal. This is what content management is about and what makes it so challenging.” Content Specialist, St Juilans, Malta.

 

“The best Company I have ever worked for: I have been working at The Stars Group full-time (More than a year). Great people, great benefits and amazing perks. The Company genuinely values its employees. Fun products. Amazing offices. Inspirational Leaders who are passionate about the brand and the product. Really friendly and down to earth CEO. My boss is great!” - Glass Door - published Jan 2015.

 

The Incentives
The salary for this job is based on experience, so whilst we are not able to provide such details at this stage, we can confirm that we do offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private psion scheme every month.
We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.

The Company

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.