The role: Junior Regional IT Support Analyst
We are looking for a Junior Regional IT Support Analyst to join our busy and dynamic team based in our Malta office.
Why we need you: -
As part of the IT Operations team, you will provide an excellent level of IT support to the Malta Office and help the global IT Support team with support for our internal business in other location. You will perform user endpoint software and hardware servicing and support.
You will take ownership of tickets and manage to closure, keeping our customers informed at all times. You will contribute and update supporting documentation where necessary. You`ll be working closely with different teams as part of IT Operations department and will escalate tickets to other team members if required, providing necessary detail, leading to resolution.
As Junior IT Support Analyst you may be required to travel and provide IT Support at global live events. The working hours are 08.00 – 18:00, Monday – Friday on a 35 hours week shift pattern. Occasionally, you`ll have to provide outside working hours support.
Who are we looking for: -
You should have work experience gained in a similar role within an IT technical support environment. Multitasking and IT service skills are some of your greatest skills. You communicate easily with both technical and non-technical staff and have excellent customer service skills. You have strong problem diagnostic, management and solving skills. You will be working as part of a team and we are looking for someone who is a quick learner and keen to develop in a busy IT Support function. You can prioritize and work within tight time scales in order to meet deadlines. You have the ability to handle IT incidents and issues, coordinating multiple users, support teams and vendors if necessary.
Ideally you have some experience in Microsoft or Apple desktop technologies, using a Service Desk tool to record incident, requests and actions, managing tickets to closure. Good, IT Technical knowledge and experience in some of the following:
- Microsoft Windows 7 in a Windows Server domain environment
- Microsoft communications applications such as Exchange, Outlook and Skype for Business
- MS Active Directory and associated technologies
- IT networking and communication protocols and solutions
- Apple computers on a Windows Domain
- Mobile technologies such as iOS and Android tablets and smartphones
- Laptop/Desktop builds, imaging, application deployment
- IT Security and risk mitigation
- Virtual environments such as VDI
What’s in it for you?
The salary for this job is based on experience, so whilst we are not able to provide such details at this stage, we can confirm that we do offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme every month.
We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.
We contribute €5.25 daily towards your breakfast and lunch. In addition, there is free fresh fruit, snacks and drinks. As an advocate of work life balance, we offer PIA; an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview
The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Malta office in the IT Ops department.