Junior IT Service Desk Specialist

Category:
IT
Job Type:
Location:
Douglas, Isle of Man

The role: Junior IT Service Desk Specialist

We are looking for Junior IT Service Desk Specialist a to join our busy and dynamic team based in our Isle of Man office.

Why we need you: -

As part of the IT Operations team you will provide an excellent level of IT support to the global internal business from our Headquarters on the Isle of Man.  You`ll provide 1st Line IT Support supported by experienced IT Specialists.  You’d be expected to develop processes and procedures to improve the efficiency of the Junior Role.   Area’s of responsibility would include but not limited to:

  • Providing excellent customer service
  • Basic software installs
  • Remote user support (installing & updating software, updating software)
  • Imaging laptops, MacBooks & other corporate devices
  • Diagnosing/Repairing Laptops, MacBooks & other corporate devices
  • Desk relocations/setups
  • Configuring desk phones/iPhones
  • Basic stock management
  • Phone Support (resetting passwords, basic user assistance, escalating more complex tickets)
  • Updating Tickets on Corporate Ticketing System
  • Keeping customer informed on progress
  • Support Global Live Poker Tournament Events
  • Working week 35 hours (shift work between 7am – 7pm)

 

Who are we looking for: -

A highly self-motivated individual with a focus on customer service who can work with minimal supervision whilst still being part of a team.  Experience of an IT Helpdesk or someone who’s completing or completed an apprenticeship is advantageous.  Stars Group offers excellent opportunities to learn and progress within the company.  Excellent customer service and communication skills are paramount.  Attention to detail and updating our Ticketing system is crucial to the overall success of the team.  Experience supporting Windows 7 and/or Windows 10 are also advangteous.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. In addition, we can provide advice and dedicated assistance to those moving to the Isle of Man.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you can join our company pension scheme. You can make the most of our personal interest allowance in order to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 GBP as congratulations.

Our in-house training and development team deliver fantastic support to develop your skills and support you in progressing your career.

We have a canteen which offers hot and cold options for breakfast and lunch and we contribute £3 daily towards this. In addition, there is free fresh fruit, snacks and drinks.

Our social team organise great events; including our sensational summer and Christmas parties.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.  This role is in the Group’s Isle of Man service office in the IT Ops department.