Infrastructure Service Manager

Job Type:
Leeds, United Kingdom

The role: Infrastructure Service Manager

We are looking for an Infrastructure Service Manager to join our busy and dynamic team based in our Leeds service office.

Why we need you: -

Infrastructure Tribe provides essential structure, security and strength to the whole of the business. From our central basecamp, we solve problems, fix software, and obsess about delivering innovative tech solutions for the platform that runs our core systems.

Whether it is heading up incidents, investigations and changes, we make tech decisions to keep everything working smoothly, 24/7. In addition, we make sure we keep all our colleagues up and running all day too. Join our tribe and you will do the same.

Who are we looking for: -

You`ll be accountable for all Service Management activities throughout the whole service lifecycle including strategy, design, transition, operations and continual service improvement and mentoring the department on best practice. You will operate within an Agile Delivery methodology with a high velocity of change whilst maintaining service stability.

In an agile way, using and evolving our in-house frameworks, you`ll work directly as a link between our technical teams and the wider business. You`ll identify and build strong long-term internal customer relationships and comprehensive stakeholder management. You`ll lead the teams on vendor & partner management, taking ownership of the service aspects of these relationships and driving continuous improvement. You`ll work across tribes and business units to drive stability and service excellence.

You`ll lead on incident, problem, change and configuration management standards and implementation. You`ll manage and facilitate data-driven business outcomes for our internal products. You`ll take a leading role in evolving our Infrastructure service strategy and setting the focus. You`ll maintain and lead our service improvement roadmaps and initiatives. You`ll bring together technical teams around service objectives to deliver continuous improvements, mentoring them and raising the bar for our products. You`ll drive and be accountable for compliance, controls and risk management on our services. You`ll mentor, coach and lead a small team as required.

As the ideal candidate, you will have: -

It`ll be an advantage if you have a keen interest in online poker, sports betting and/or casino.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. We can also provide advice and dedicated assistance to those moving to Leeds.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). You can make the most of our personal interest allowance in order to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 GBP as congratulations.

In addition to that, we provide the opportunity for a discounted gym membership.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview

The Group

The Stars Group is the ultimate owner of industry-leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.  This role is in the Group’s Leeds service office in the IT Ops department.