IT Regional Support Analyst

Category:
IT
Job Type:
Location:
London, United Kingdom

Job Purpose

To provide an excellent level of IT support to the local regional office.

Key Responsibilities

  • Providing IT service and technical support to the local office and other locations as required
  • Perform endpoint software and hardware servicing and support
  • Ownership of jobs assigned and keeping customers up to date
  • Recording all work and actions in, and maintenance of, the LANDesk Service Desk system
  • Occasional travel to provide IT support at global live events.

Skills and Capabilities
Essential

  • Relevant experience gained in a similar role within an IT environment
  • Strong multi-tasking and IT service skills
  • Excellent communication and customer service skills
  • Available for out of hours’ work
  • Ability to prioritise and work within tight time scales in order to meet deadlines
  • Self-starter able to make progress with minimal supervision
  • Strong team player that is mindful of attention to detail
  • Experience working with Microsoft Windows 7 and Apple Mac devices in a Windows Server domain environment
  • Experience in supporting personal IT equipment such as laptops, monitors, tablets, smartphones and other peripherals
  • Strong problem, analytical and solving skills
  • Ability to work on own initiative and seek support/guidance when appropriate
  • Good understanding of IT Security fundamentals
  • Ability to travel to global live events to provide IT support.

Desirable

  • Knowledge of ITIL
  • Knowledge of IT networking and communication protocols and solutions
  • Working with virtual environments such as VDI
  • Experience with Asterisk PBX
  • Experience working with Microsoft Windows 10 in a Windows Server domain environment
  • Available for on-call work.

Our Values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

The Incentives

The salary for this job is based on experience so whilst we are not able to provide such details at this stage, we can confirm that we offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme each month.

As an advocate of work/life balance, we offer an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards). We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.   We offer many more great perks such as an annual travel loan, subsidised massage sessions, free drinks, snacks, hot beverages and fresh fruit every day.
The Company

Stars Interactive is a division of The Stars Group, ultimate owner of industry leading gaming brands including PokerStars, PokerStars Casino, BetStars, Full Tilt, PokerStars Championship, PokerStars Festival and MEGASTACK. Collectively, these brands have more than 111 million registered customers, forming one of the largest online gaming businesses in the world. We provide gaming experiences designed to make our platforms the favourite iGaming destinations for customers everywhere. This role is in the Group’s London service office in the IT department.