Group Research Manager

Job Type:
Leeds, United Kingdom

The role: Group Research Manager

We are looking for a Group Research Manager to join our Customer Voice team, based in our Leeds service office.

Why we need you:

At The Stars Group we are building a new Consumer & Market Understanding function. The Customer & Market Understanding function will have an innate desire to be strategic business partners, delivering in depth customer analysis and competitor intelligence that will improve Stars Group commercial performance and competitive position within the i-gaming industry.

This team will go beyond just providing data and survey results, acting as critical partners to each of our product verticals, and we are currently looking for a highly talented individual to develop and lead this new team.

As our Group Research Manager, TSG International you will be responsible for bringing insight and intelligence to life within The Stars Group International business. You will be the champion of TSGi customers, both existing and potential, ensuring that the business has the latest cutting edge research methodologies and listening tools in place.

You will manage the TSG International research team, and along with the functional head and Commercial Director, define the resource requirements and organizational design for the team. You will support development of Customer & Competitor Insights strategy and plan for TSGi, managing all the core insight tools and day to day relationships with external agencies and vendors.

You will also provide best in class customer insight, and will become the customer evangelist, ensuring that the customer is at the heart of business discussions, decisions and output. As well as supporting our existing NPS programme, you’ll champion a variety of customer insight tools and deliver ongoing research activity such as brand tracker surveys.

Who are we looking for:

The role requires a leader with an analytical mind and someone who is genuinely passionate and curious about how we understand our customers and the markets we operate in. The role will require deep dive information analysis, and creative storytelling. The ideal candidate will be able to suggest innovative ways to address research and strategic questions and use research to drive the development of our products and services.

You should have relevant experience managing Customer Research & Intelligence teams and familiarity with a variety of the research concepts, practices, and procedures for collecting competitor intelligence. You should be educated to degree level or equivalent working experience together with excellent verbal and written communication skills with an ability to influence at all levels within an organization.

As the ideal candidate, you will have:

Previous i-gaming industry experience is a bonus.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. We can also provide advice and dedicated assistance to those moving to Leeds.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). You can make the most of our personal interest allowance in order to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 GBP as congratulations.

In addition to that, we provide the opportunity for a discounted gym membership.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Leeds service office in the Marketing department.