Game Integrity Services Specialist

Category:
Player Support Services
Job Type:
Location:
Hyderabad, Telangana, India

  

The Rational Group, a part of Amaya Inc, is the owner of the following gaming brands PokerStars, Full Tilt, BetStars, StarsDraft, PokerStars Championship and PokerStars Festival. These brands have more than 100 million cumulative registered customers globally and, collectively, form one of the largest online gaming businesses in the world. This role is in either the Group London, Dublin or Malta service office in the Game Integrity Services department.

 

Job Purpose

 

The Group regards the integrity of its online gaming sites, as of paramount importance. The Group requires support in respect of protecting the interests of its customers by enforcing the game rules to combat collusion, multiple account abuse, and the use of prohibited software. By enforcing the rules of poker, Game Integrity Services helps the Group to provide a level and trusted playing field to its customers

 

The Game Integrity Services Specialist role involves the handling of game integrity queries and account security issues; together with working on customer reported and system generated cases for collusion; account sharing; third party software usage on Group platforms.  The Game Integrity Services Specialist will also be responsible for performing financial and account transaction analysis and investigating customers physical location in accordance with Group instruction.

 

Key Service Responsibilities:

 

Provide excellent customer service to customers with Game Integrity issues using the Group's templates and procedures

Review account activity to identify potential suspicious behaviour

Review customers deposit and game play to identify potential suspicious behaviour

Identify risk and detect fraud patterns

Review customer financial transaction histories

Review of customer physical location alerts and cases

Work on system generated alerts that highlight potential collusion, account sharing or prohibited third party software usage on behalf of the Group

Perform detailed hand reviews to identify potential collusive activity

Other duties as required by the Game Integrity Services Manager

 

Skills and Capabilities

 

Essential:

 

Strong knowledge and experience of playing poker

Excellent knowledge of game variants offered on the Group’s sites

Comprehensive understanding of poker rules, game theory, and strategy

Knowledge of online poker and/or casino security and payments related issues, with proven investigation skills and attention to detail

Excellent command of professional writing

A team player capable of working efficiently without close supervision

Strong all round proficiency with basic computer software especially MS Office applications

Strong customer service mentality with first-rate attention to detail

Ability to work in a high-volume work environment

 

Desirable:

 

Excellent understanding of poker analysis tools and methods

Excellent understanding of online poker community

Experience in fraud investigation

Additional languages are an asset

 

Our values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

 

 

 #PS