We are looking for a Game Integrity Services Specialist to join our busy and dynamic team based in our Hyderabad service office.
The Group regards the integrity of its online gaming sites, as of paramount importance. The Group requires support in respect of protecting the interests of its customers by enforcing the game rules to combat collusion, multiple account abuse, and the use of prohibited software. By enforcing the rules of poker, Game Integrity Services helps the Group to provide a level and trusted playing field to its customers.
The Game Integrity Services Specialist role involves the handling of game integrity queries and account security issues; together with working on customer reported and system generated cases for collusion; account sharing; third party software usage on Group platforms. The Game Integrity Services Specialist will also be responsible for performing financial and account transaction analysis and investigating customers’ physical location in accordance with Group instruction.
Why we need you: -
In this position, you`ll have to provide excellent customer service to customers with Game Integrity issues using the Group's templates and procedures. You`ll review account activity to identify potential suspicious behaviour and customers deposit and game play to identify potential suspicious behaviour. You`ll identify risk and detect fraud patterns. You`ll review customer financial transaction histories and customer’ physical location alerts and cases. You`ll work on system generated alerts that highlight potential collusion, account sharing or prohibited third party software usage on behalf of the Group. You`ll perform detailed hand reviews to identify potential collusive activity. You`ll have to perform other duties as required by the Game Integrity Services Manager.
Who are we looking for: -
You have strong knowledge and experience of playing poker and know different game variants offered on the Group’s sites. You have comprehensive understanding of poker rules, game theory, and strategy. You have knowledge of online poker and/or casino security and payments related issues, with proven investigation skills and attention to detail. You have excellent command of professional writing. You are a team player capable of working efficiently without close supervision. You have strong all round proficiency with basic computer software especially MS Office applications and customer service mentality with first-rate attention to detail. You can work in a high-volume work environment.
As the ideal candidate, you will have: -
You have excellent understanding of poker analysis tools, methods and online poker community. You have experience in fraud investigation and an additional language will be an asset.
What’s in it for you?
We aim to be the world’s favourite iGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. Our benefits include a discretionary annual performance bonus, premium health and dental insurance and a generous company contribution into a private pension scheme each month.
As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview
The GroupThe Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Hyderabad service office in the Poker department.