Game Integrity Services Bot Specialist

Player Support Services
Job Type:
Sofia, Bulgaria

Job Title: Game Integrity Services Bot Specialist
Internally this job is titled: Game Integrity Services Bot Specialist
Department: Game Integrity
Job status: Full time/Permanent
Shift: This is a day shift role (40 hours/5 days). Occasional weekend coverage required. Normally Mon-Fri.

The Job

To provide a level and trusted playing field to its customers, the Stars Group puts enormous effort into ensuring the games they provide are fair and played cleanly. One part of this effort is to ensure all customers abide by our rules relating to the use of additional tools and programs. The Game Integrity Bot Specialist works with customers, internal tools, and their colleagues to enforce the rules set out by our policies and ensure our customers are given the best possible service.



Why we need you:


As a Bot Specialist, you will be primarily focusing on enforcing Group’s policies and game rules within Poker vertical to identify and combat the use of prohibited software, artificial intelligence and other forms of unfair advantage to ensure a level and trusted playing field to Group’s customers. As a Bot Specialist, you would handle, investigate, analyse, make informed conclusions upon and act on cases of prohibited tool usage on the Stars Group's many platforms. These cases can be the result of customer reports, or more likely as a result of proactively reviewing reports and alerts from our dedicated tools for prohibited tool detection. In this journey, you will have opportunities to work on individual projects and cases, the results of which you will present to relevant stakeholders though data-driven reports and/or data visualisation. To assist you with your day-to-day tasks, you will have access to modern in-house tools and systems as well as very experienced supporting teams and colleagues.


Additionally, you will be handling various other Game Integrity queries such as collusion or account sharing abuse, while communicating effectively with external customers and cross-department teams and presenting your results to technical and non-technical audiences.


Whom are we looking for:


We handle a lot of information, so you will need to have a solid understanding of mathematics, specifically statistics, and be comfortable managing large amounts of data. We need someone with excellent attention to detail to be able to pick out suspicious patterns from a deluge of information. Experience with Excel functions and writing queries would help. You will need to be able to convey complex principles in concise written and verbal form to external and internal customers, pitched at the correct level of detail. You'll need to have an excellent level of written and verbal English. You’ll be a self-starter that can work independently, but also comfortable working in a team environment.


You'll need to have a full understanding of, and be passionate about fighting for the good of the poker playing community. You'll need experience playing online poker, and have some experience using the most common third party assistance tools. You'll need an excellent understanding of poker strategy and game theory.


It's a role that has a wide scope and with constantly changing priorities. You'll need to relish working in a fast-paced environment, have insatiable curiosity and be driven to make things better.


What’s in it for you:

The salary for this job is based on experience, so whilst we are not able to provide such details at this stage, we can confirm that we do offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme every month.

We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7.

We also offer a lunch voucher of €5.25 daily. In addition, there is free fresh fruit, snacks and drinks. As an advocate of work life balance, we offer PIA; an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career. This includes varying levels of financial support for optional study that is beneficial towards your role.


The Prospects:

Game Integrity Services Senior Bot Agent

Game Integrity Services Bot Manager

Game Integrity Services Data & Statistics Analyst


The Culture:
“The best Company I have ever worked for: I have been working at The Stars Group full-time (More than a year). Great people, great benefits and amazing perks. The Company genuinely values its employees. Fun products. Amazing offices. Inspirational Leaders who are passionate about the brand and the product. Really friendly and down to earth CEO. My boss is great!” - Glass Door - published Jan 2015.

The Process:

Follow instructions to apply directly. We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written assessment, followed by a phone discussion and finally face-to-face/Skype interview.

Company related links:
The Stars Group Careers Page: 
The Stars Group Facebook Page:
The Stars Group LinkedIn Page:

Our values: 
• Focus on the customer
• Work as a team
• Strive for excellence
• Have courage
• Show passion

The Company:
Stars Interactive is a division of The Stars Group, ultimate owner of industry leading gaming brands including PokerStars, PokerStars Casino, BetStars, Full Tilt, PokerStars Championship, PokerStars Festival and MEGASTACK. Collectively, these brands have more than 111 million registered customers, forming one of the largest online gaming businesses in the world. We provide gaming experiences designed to make our platforms the favourite iGaming destinations for customers everywhere. This role is in the Group’s Sofia service office in the Game Integrity department.