Fraud, Risk and Payment Specialist

Category:
Player Support Services
Job Type:
Location:
Banjara Hills, Hyderabad, India

The role: Fraud, Risk and Payment Specialist – India office

We are looking for a fraud, risk and payment specialist to join our busy target-drive team based in our India office.

Why we need you:

You will liaise directly with players via multiple communication channels such as email and live chat, to assist with complicated issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible to review and process real-money transactions and transfers, customer KYC documentation action system alerts generated by customer activity. You will handle third-party processor contacts, transaction reconciliation process and troubleshoot technical player issues. You will stay fully up-to-date with all of The StarsGroup’s Guidelines, Policies and Procedures and any other duties associated with assisting the players as requested by management.

Who are we looking for:

You should have the ability to demonstrate excellent verbal and written communication skills in English and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands. You may need to work a variety of day, night and swing shifts depending on requirement

We’re a busy team, so you’ll enjoy a fast-paced office to agreed targets, as we strive to grow our brands and develop our services.

As the ideal candidate, you will have:

Previous gaming experience, knowledge of  international document, KYC and AML/CFT procedures. Experience in credit card fraud and/or online payment processing merchant systems. Online fraud investigations and/or online payments processing systems in considered as a big advantage, as well. Knowledge of poker fundamentals, with proficiency a bonus. Last but not the least, proficiency in additional foreign languages definitely will give you an edge. 

What’s in it for you?

We aim to be the world’s favourite IGaming we offer a competitive salary and to reflect your role, talents and experience. We’ll also support your relocation if required. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address).

As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. , cookery classes and circus training. We also have an Employee Assistance where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria we will invite you to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.

Company related links:

The Stars Group Careers: Page: http://www.starsgroup.com/careers/index

The Stars Group Facebook Page: https://www.facebook.com/WorkAtTheStarsGroup/

The Stars Group LinkedIn Page: https://www.linkedin.com/company/starsgroup/

The Group

The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies This role is in the Group’s Hyderabad service office in the Global Support Services team.