The role: Fraud, Risk and Payment Specialist - German - Night Shift
We are looking for a fraud, risk and payment specialist to join our busy target-drive team based in our Sofia office on a night shift role (11 hours/4 nights).
Why we need you:
You will liaise directly with players via multiple communication channels such as email and live chat, to assist with complicated issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible to review and process real-money transactions and transfers, customer KYC documentation action system alerts generated by customer activity. You will handle third-party processor contacts, transaction reconciliation process and troubleshoot technical player issues. You will stay fully up-to-date with all of The StarsGroup’s Guidelines, Policies and Procedures and any other duties associated with assisting the players as requested by management.
Who are we looking for:
You should have the ability to demonstrate excellent verbal and written communication skills in German and English and to be customer-focused. You should be
We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.
As the ideal candidate, you will have:
We expect you to have proficiency in any additional languages as well as
What’s in it for you?
We aim to be the world’s
As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria we will invite you to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.
The Stars Group is the ultimate owner of