This is a day shift position with a rotating schedule 40 hours/5 days. The shift timings are 8am-5pm or 1pm-10pm.
Why we need you:
You will liaise directly with players via multiple communication channels such as email and live chat, to assist with complicated issues via providing fast, accurate and thorough responses to numerous contacts per shift. You will be responsible to review and process real-money transactions and transfers, customer KYC documentation action system alerts generated by customer activity. You will handle third-party processor contacts, transaction reconciliation process and troubleshoot technical player issues. You will stay fully up-to-date with all of The StarsGroup’s Guidelines, Policies and Procedures and any other duties associated with assisting the players as requested by management.
Who are we looking for:
You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.
We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.
As the ideal candidate, you will have:
We expect you to have proficiency in any additional languages as well as previous gaming experience. Knowledge of international document verification, KYC and AML/CFT procedures. Experience in credit card fraud and/or online payment processing merchant systems. Online fraud investigations and/or online payments processing systems in considered as a big advantage, as well.
What’s in it for you?
We aim to be the world’s favourite IGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. We’ll also support your relocation if required. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address).
As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training. We offer many more extraordinary perks such as an annual travel loan, subsidised massage sessions, free drinks, snacks, hot beverages and fresh fruit every single day.
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria we will invite you to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.
About FOX Bet
FOX Bet is the long-term partnership between FOX Sports, capable of reaching more than 100 million US viewers in a single weekend, and The Stars Group, one of the largest global gaming and interactive entertainment businesses in the world.
As well as owning the world’s largest poker platform, PokerStars, The Stars Group also includes the UK’s #1 online sports betting product - Sky Bet. Combining this expertise with the iconic FOX Sports brand, which has an unbeatable reach in sports media, will deliver a unique experience for our customers from a brand they trust. The regulation of sports betting across the US is accelerating with estimates that the market will be worth more than $10bn in five years’ time.
With a customer first focus, operational excellence and the massive FOX brand, FOX Bet will be at the forefront of this industry growth.
Two powerhouse companies. One amazing brand.
About The Stars Group
The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies.
It is the policy of The Stars Group to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Stars Group will provide reasonable accommodations for qualified individuals with disabilities. If you need assistance with completing the online application process, please contact: firstname.lastname@example.org.