Fraud Investigator - Italian - Night Shifts

Player Support Services
Job Type:
St Julian's, Malta
Job Title: Fraud Investigator
Internally this job is titled:
Security Services Fraud Investigator
Department: Global Security
Job status: Full time/Permanent
Shift: This is a night shift role (40 hours/4 days)
The Job
As a Fraud and Security Services Agent - you will be responsible for responding to Security queries and customer related emails (in both English and Italian) for fraud detection and prevention on the Full Tilt Poker and PokerStars platforms.
You will be responsible for providing first class customer service as well as mitigating risk in multiple areas including account security, using multiple in-house admin tools. You will possess a skill for recognising subtle patterns of fraudulent activity and communicating them to other team members and management.
  • Responding to security and customer related emails
  • Managing customer accounts
  • Validate and verify player related documentation to comply with the Group’s licensing requirements in various locations
  • Preventing financial loss as a result of identifying fraudulent behaviour
  • Proactive risk assessment
  • Maintaining procedures and processes that drive the identification of high risk transactions
  • Processing of real money transfers
  • Verification of withdrawals
  • Actively contribute to identifying initiatives, system improvements, and process improvements
The Talents
As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job as Fraud Investigator. All we ask is that you meet the following criteria:
  • Fluent in Italian, with an excellent command of English (both written and spoken)
  • Strong customer service mentality with first-rate attention to detail.
  • Excellent online customer service skills
  • Knowledge of online money processing
  • Strong investigation skills and attention to detail
  • Ability to adapt to changing priorities and to thrive in a fast-paced work environment
  • Strong organisational skills
  • Team player
The following credentials are a distinct advantage, but not essential for the role:
  • Experience in credit card fraud/investigation
  • Previous banking / poker industry experience
  • Additional languages are an asset
The Incentives
Our benefits include a 25% (max) discretionary annual bonus, eligibility to work overtime @ 1.5 hourly rate, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), an annual health assessment, and a generous company contribution into a private pension scheme every month.
We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.
We contribute €5.25 daily towards your lunch to make sure you don’t go hungry. In addition, there is free fresh fruit, snacks and drinks. As an advocate of work life balance, we offer an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).

The Prospects
Senior Security Services Fraud Investigator

The Process
Follow instructions to apply directly. We will aim to get back to you within 14 days of applying. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.

Company related links
The Stars Group Careers Page:
The Stars Group Facebook Page:
The Stars Group LinkedIn Page:
Our values
  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion
The Company
 The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.
This role is in the Group’s Malta service office in the Global Security department.