Internally this job is titled: Security Services Fraud Investigator
Department: Global Security
Job status: Full time/Permanent
Shift: This is a night shift role (40 hours/4 days)
As a Fraud and Security Services Agent - you will be responsible for responding to Security queries and customer related emails (in both English and Italian) for fraud detection and prevention on the Full Tilt Poker and PokerStars platforms.
You will be responsible for providing first class customer service as well as mitigating risk in multiple areas including account security, using multiple in-house admin tools. You will possess a skill for recognising subtle patterns of fraudulent activity and communicating them to other team members and management.