Document Verification Specialist

Category:
Player Support Services
Job Type:
Location:
Hyderabad, Telangana, India

Job Purpose

A Document Verification Specialist is responsible for document handling/processing for the purpose of player account management and player verification on behalf of the Group. The Specialist is also responsible for escalating cases presenting potential fraud and reputational risk to the Group.

Key Service Responsibilities

  • Validate and verify various player related documentation to comply with the Group’s licensing requirements in various locations
  • Where relevant liaise directly with the Group’s players via multiple communication channels such as email and/or live chat to assist with account and document verification queries, providing fast, accurate and thorough responses to numerous contacts per shift using pre-approved templates
  • Identify and escalate cases presenting potential fraud and reputational risk to the Group
  • Any other duties as requested by the Manager

Skills and Capabilities

Essential

  • Excellent command of English
  • Strong customer service mentality with first-rate attention to detail and accuracy
  • Excellent command of professional writing
  • Self-motivated, able to work as part of a busy team
  • Ability to work in a high-volume work environment with excellent organisational skills
  • Strong all round understanding of basic computer software especially Excel and Word

Desirable

  • Strong knowledge of international document verification and KYC processes
  • Knowledge of the online gaming industry
  • Previous banking /gaming industry experience
  • Additional European languages are an asset

Our values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.  This role is in the Group’s Hyderabad service office in the Global Security Services team.