Department Head of Services - GSTP

Job Type:
Leeds, United Kingdom

The role: Department Head of Services - GSTP

We are looking for a Department Head of Services - to join our busy and dynamic leadership team for our Group Sports and Trading Platform department based in Leeds and working with teams across North America and Europe.

Why we need you:

Being part of The Stars Group Global Sports and Trading Platform (GSTP) leadership team this role is about leading service management across BetStars, the trading systems we provide to SkyBetting & Gaming and launching FOX Bet in the US. You will lead a team of Service Lifecycle Managers to deliver:

Business Strategy - Work with the leadership team across GSTP to help develop and implement our business strategy ensuring service is at the heart of everything we do.

People Leadership - Lead and build a team to implement the Service Strategy across the Department.

Best in Class - Lead our teams to deliver the best in class services for our customers across the globe.

Service Transition – Your team will be responsible for the management of activities to ensure that applications/systems being developed meet all operational requirements before getting introduced to the Production environment.

Incident Management – You’ll be responsible for in-flight incident management including out of hours (on an on-call rota). This will involve appropriate communication of the problem to both engineering teams and senior management and co-ordinating in-house teams and 3rd parties to resolve.

Change Management - Works with Engineering to ensure appropriate change management occurs in a high-frequency release agile environment. This includes responsibilities such as assessing and validation of changes and acting as a representative for change management in the tribes.

Reduce Risk - In addition to incidents that have occurred, you’ll be responsible for managing the risk of both re-occurrence and known weaknesses that haven’t hit us yet.

Ensure we understand our position - Make sure we capture the data needed and present it to the leadership team and engineering teams, so the state of our service can be understood and compliment the service strategy

3rd Party Management - During the design and implementation of new services and throughout the service lifecycle, you will take responsibility for analysing and coordinating relationships with key stakeholders and third-party suppliers to ensure the successful delivery.

Cross-Group Service Management - Coordinate with other departments across The Stars Group such as Poker, Account Management and Casino to coordinate the Service strategy and share best practices.

Compliance - Work with Legal and compliance teams to ensure that our service meets the regulatory demands of the territories we operate in.

Who are we looking for:

You’ll have experience in leading Service teams in an evolving and dynamic environment, ideally in online betting & gaming or similar web/mobile-scale industry where software is always-on, and customer experience is always more than a consideration. 

You will have a reputation for thought leadership, strategic thinking and come with a strong service background. You’ll also need a proven ability to take and influence technical decisions in a fast-moving commercial environment. You’ll be a committed team player who demonstrates exceptional communication, interpersonal skills and consistent high energy levels, who recognises the importance of people in technology solutions. You are also an analytic problem solver with a strong sense of autonomy, but with an open collaborative approach to getting the job done.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. We can also provide advice and dedicated assistance to those moving to Leeds.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). You can make the most of our personal interest allowance to learn something new or pursue a hobby. If you have a baby whilst you work for us, we will give you 1000 GBP as congratulations.

In addition to that, we provide the opportunity for a discounted gym membership.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Leeds service office in the GSTP department.