Department Head of Responsible Gaming

Player Support Services
Job Type:
St Julian's, Malta

 Why we need you:

As a Department Head of Responsible Gaming you will help create, define and support the company’s Responsible Gaming (RG) & Sustainability strategy in line with the Organisation’s vision and applicable regulatory requirements.

You will ensure that the RG team and RG management are equipped with the relevant knowledge, specialism and tools to help protect the company’s customers. Ensure compliance and implementation of Responsible Gaming and Sustainability policies and procedures.

Regularly evaluate, optimise and coordinate RG training/knowledge on gambling related harm and continuously engage the business in the importance of RG. Drive innovative product improvements to continuously safeguard our customers and meet our RG strategy. Establish relevant areas of focus and produce targeted and executable plans to help strengthen the company’s position as a leading operator in the RG and social responsibility space.

Together with key departments such as (but not limited to) Marketing, Product and VIP, establish required guidelines to ensure all customer interactions and practices are compliant/aligned with the company’s RG policy. Monitor and analyze existing and new markets trends to ensure compliance from both an RG & Social Responsibility perspective. Facilitate, drive and track applicable RG audits (both internal and external) verifying key findings and recommend enhancements to existing system and processes as the need arises. Ensure company websites remain updated with relevant and transparent RG content

You will act as the owner of key internal RG tools and products, and main point of contact for RG charities and partners.

Who are we looking for:

  • Previous senior experience in leading a responsible gaming, compliance or regulatory function within the online or brick & mortar gambling industry.
  • Relevant experience in handling large projects (preferably cross functional), with proven ability to successfully implement against set targets.
  • Demonstrable experience of developing and implementing policies and procedures.
  • Excellent written and verbal communication skills
  • Strong relationship management skills – ability to relate to various stakeholders across all levels.
  • Strong interest and aptitudes in Responsible Gaming practices
  • Ability to work under pressure and to tight deadlines
  • Strong attention to detail

The following credentials are a distinct advantage, but not essential for the role:

  • Background/Education in Addiction Services, Social Welfare or related fields

What’s in it for you?

We aim to be the world’s favourite iGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. We’ll also support your relocation if required. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme each month.

As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training. We offer many more great perks such as an annual travel loan, subsidised massage sessions, free drinks, snacks, hot beverages and fresh fruit every single day.

The Group

The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies This role is in the Group’s Malta service office in the Global Support Services team.