Database Marketing Manager (UNICA)

Category:
Marketing
Job Type:
Location:
St Julian's, Malta

Job Purpose

The Group CRM Team, based in a variety of our office locations, is responsible for targeted campaigns to improve the experience of customers at all stages of the Customer Lifecycle.

The role requires a Database Marketing Manager with experience using IBM Unica Campaign (or similar CRM tool, such as Oracle Eloqua or MS Dynamics) to assist the team with the technical implementation of the agreed campaigns. You will have previous experience using an automated CRM Marketing tool, as well as significant experience in the implementation of Customer Offers and delivery of Customer Communications. You will show a deep understanding of CRM automation, and will demonstrate strong logical reasoning skills and exceptional attention to detail.

Key Responsibilities

  • Implementation of automated CRM programs for agreed campaigns, using the IBM Unica Campaign tool, on-time and accurately for a varied stakeholder base
  • Focus on delivering automated CRM functionality, providing scale economies across a large customer database
  • Provide advice and assistance to stakeholders around measurability of campaigns, implementing the necessary elements into campaigns for ongoing analysis and improvement
  • Based on business needs identified and agreed, work closely with the CRM Platforms and Software Development teams to implement new Unica Campaign functionality
  • Provide input re automation on new campaign concepts
  • Support the Promotional and Marketing Teams as required, assisting with the implementation of their approved campaigns
  • Provide regular performance reports on initiatives in collaboration with Business Intelligence, including performance against KPIs, to the Head of CRM Automation
  • Demonstrate a strongly logical and organised mind-set, with absolute focus on right-first-time
  • Manage the documentation of agreed campaigns both for the Marketing Department and Customer Service department.

Skills and Capabilities

Essential

  • Previous experience using IBM Unica campaign or a similar large database CRM tool
  • Experience of implementing Campaign Management / CRM systems in a multi-channel environment
  • Experience of implementing targeted, trigger-based customer communication programmes - in particular Email, SMS, Push, and Direct Mail.
  • Strong logical reasoning skills, coupled with exceptional attention to detail and accuracy
  • Strong interpersonal skills and the ability to work under pressure, balancing the requirements of a number of key stakeholders
  • Customer-focused and passionate about improving the customer experience
  • Strong analytical abilities and a good understanding of Statistics and Experimental Design
  • Ability to work independently and manage multiple activities simultaneously
  • Driven self-starter with the ambition to progress within the company

Desirable

  • Past employment experience within the Gaming Sector
  • BA/BSc or equivalent qualification

Our values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

The Incentives

The salary for this job is based on experience, so whilst we are not able to provide such details at this stage, we can confirm that we do offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme every month.

We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training.  

We contribute €5.25 daily towards a lunch allowance and in addition, there is free fresh fruit, snacks and drinks. As an advocate of work life balance, we offer PIA; an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).

The Company

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Malta service office in the Group CRM department.