Customer Service Advisor - Night Shifts

Category:
Player Support Services
Job Type:
Location:
Cherry Hill, NJ, United States

We are looking for a customer service specialist to join our busy target-driven team based in our Cherry Hill office (10pm - 9am or 11pm - 10am - 4 nights on, 3 off).

Why we need you:

You’ll be our Group ambassador, liaising directly with our players via email, live chat and telephone to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players’ experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.

We’ll provide you with everything you need, starting with a comprehensive three weeks training course, specially tailored to aid you in your new job and continuing with response templates, promotional material and management back-up, so that you can focus on keeping our customers happy and constantly improving their end-user experience.

Who are we looking for:

You need to have the ability to demonstrate excellent verbal and written communication skills in English and to be customer-focused. You should be highly-organized with great attention to detail and able to evaluate and prioritize customer demands.

We’re a busy team, so you’ll enjoy a fast-paced office environment working to agreed targets, as we strive to grow our brands and develop our services.  

As the ideal candidate, you will have:

We expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage.

What’s in it for you?

We aim to be the world’s favorite iGaming destination so we offer a competitive salary and generous benefits package, to reflect your role, talents and experience. We’ll also support your relocation if required.  Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme each month.

As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training. We also have an Employee Assistance Program where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training. We offer many more great perks such as free drinks, snacks, hot beverages and fresh fruit.

With our recently announced long-term partnership with FOX Sports to create FOX Bet, with our extensive casino portfolio and the world’s biggest online poker product - PokerStars we have a lot going on! Come and join in!

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.

The Group

The Stars Group owns or licenses gaming and related consumer businesses and brands, including PokerStars, PokerStars Casino, BetStars, Full Tilt, FOX Bet, BetEasy, Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Poker, and Oddschecker, as well as live poker tour and events brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest and most licensed publicly listed online gaming companies. This role is in the Group’s New Jersey office in the Global Support Services team.

 
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