Customer Insight Analyst

Category:
Business Intelligence
Job Type:
Location:
Leeds, United Kingdom

Job Purpose

We are recruiting a talented analyst to join our dynamic Business Intelligence Team. The successful candidate will use advanced analytics to contribute to the key decisions made in many areas of the business; we have positions open to work with CRM across Poker, Casino, Free-to-play and much more. Our Business Intelligence team provides a challenging, enjoyable environment within a collaborative team of dedicated and professional analysts.

Key Responsibilities

  • Be the analytical partner for the key stakeholders in other departments (CRM, Marketing, as well as Senior Executives), promoting data driven decision making
  • Delivery of advanced analytical projects within a fast moving environment
  • Application of data to areas such as campaign analysis, ROI, and A/B testing
  • Extracting and analysing very large and multi-dimensional data sets, working closely with internal units to drive insights and produce more efficient and effective CRM campaigns
  • Extraction and manipulation of large volumes of data

Skills and Capabilities

Essential

  • Degree (or equivalent) in the quantitative areas or relevant experience gained in data analytics
  • Ability to deliver high quality work under pressure of deadlines
  • Ability to clearly communicate ideas and results to non-technical business people, both written and orally
  • Ability to see the "big picture", evaluate the business impact of issues and prioritize among many requests
  • Ability to turn complex concepts into actionable recommendations
  • Proficiency in extracting and manipulating large datasets using SQL / MicroStrategy (or similar)
  • Advanced knowledge of Microsoft Office (Excel, PowerPoint etc.)

Desirable

  • Knowledge of the online gambling/ gaming industry
  • Practical experience with statistical tools (SPSS, SAS, R, KNIME, other)
  • Experience in data mining / advanced analytics (clustering, regression, predictive models or similar)

Our values

  • Focus on the customer
  • Work as a team
  • Strive for excellence
  • Have courage
  • Show passion

Our Culture

“Learning and upgrading employee skills makes business sense” says Vlad Lanin, Senior Director, Data & Analytics for the Business Intelligence team.  It starts from day one, and becomes successive as your employees grow. Granted, it may take some time to see a return on your investment, but the long-term gains associated with employee training make a difference. That’s why I am passionate about providing best-in-class training for my team “.

The Incentives

Our new office in Leeds is very conveniently situated. Located in the heart of the UK, Leeds itself is a large and vibrant city. Its steady growth is visible through the diverse economy, well-settled civil planning, convenient public transportation and a lot more. Leeds offers a variety of natural and manmade landmarks, museums, galleries and theatres which make the city a scene for many cultural events. Leeds is also a host to 80+ annual festivals and several major sports events. The city offers 300+ bars and restaurants and is known as a top shopping destination.

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and a discretionary annual performance bonus. We can also provide advice and dedicated assistance to those moving to Leeds.

We offer health and dental insurance. In addition, you are entitled to join our company pension scheme and our bike-to-work scheme. A baby bounty is offered to our employees as well, granting 1000 GBP upon the birth of a child.

As an advocate of work/life balance, we offer an annual personal interest allowance where we encourage personal learning outside of working hours. In addition to that we provide the opportunity for a discounted gym membership.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career.

The Company

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands.

Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.

This role is in the Group’s Leeds service office in the Business Intelligence department.