The role: Consultant CS Acquisition Agents – Asia (Remote).
We are looking for a Consultant CS Acquisition Agents in Asia (Remote).
Why we need you:-
You will provide immediate support for all customer needs and inquiries in Asia. Additionally, a focus will be placed on the management of player accounts. Also supporting VIP players and the VIP manager along with the Marketing Partners manager and players.
You’ll perform real time support via live chat and email for player issues related to management of accounts. This will require coordination with the regular support team based centrally. You will work closely with central game integrity/security team with a goal of quickly solving all player account closures.
You will support the Marketing Partners manager along with their affiliates and players to quickly resolve all issues. As well as supporting the VIP manager and their players with a high priority of speed and customer service. You’ll provide a high level guidance support for the local Asia HomeGame partner with relation to their support needs.
Who are we looking for:-
You will have strong written and verbal English and Chinese language communication skills with attention to detail. You’ll have knowledge of poker and the competitive landscape both online and offline in Asia. You will also have excellent communication and interpersonal skills with the ability to build credibility with all stakeholders.
You will have strong Microsoft Office skills, have patience and a customer oriented mindset. You’ll have strong judgment, problem-solving and analytical/reporting skills. You will have the ability to adapt to changing priorities and to thrive in a fast-paced work environment, as well as the ability to work and take decisions independently.
You’ll have proven experience in successfully managing complex multi-disciplinary projects and the ability to maintain positive working relationships and influence a diverse group of personnel. It is also key to have experience using software tools for managing and monitoring accounts.
As the ideal candidate, you will have:-
Knowledge of Sports betting, Casino and the online gaming industry. Previous project management and marketing experience is also desirable.
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone.