The role: Chat & Email Support Pokerstars - Email Support Pokerstars – Russian - Day Shift
We are looking for a customer service specialist to join our busy target-driven team based in our Sofia office on a day shift role (40 hours/ 5days).
Why we need you:
You’ll be our Group ambassador, liaising directly with our players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players’ experience is a positive one, and
We’ll provide you with everything you need, starting with a comprehensive three training course, specially tailored to aid you in your new job and continuing with response templates, promotional material
Who are we looking for:
You need to have the ability to demonstrate excellent verbal and written communication skills in Russian and English and to be customer-focused. You should be
We’re a busy team, so you’ll enjoy a fast-paced office to agreed targets, as we strive to grow our brands and develop our services.
As the ideal candidate, you will have:
We expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.
What’s in it for you?
We aim to be the world’s we offer a competitive salary
As an advocate of work/life balance, we offer an annual personal interest allowance where we support personal learning outside of working hours; e.g. , cookery classes
What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria you will be invited to complete written language assessments, followed by a phone discussion and finally face-to-face/Skype interview.
The Stars Group is the ultimate owner of