CRM Promotions Operations Manager

Job Type:
Sofia, Bulgaria

The role: CRM Promotions Operations Manager

We are looking for a CRM Promotions Operations Manager to join our Group CRM team, based in our fast-growing Bulgaria service office.

Why we need you:-

We need you to be responsible to implement, and manage all operations around global promotions projects from beginning to end.  You will show a total commitment to the customer experience and journey when setting up offers/promotions and be the go to expert for advice on CRM promotional tools and functionality.

Working closely with our CRM Product Managers, you will suggest tool improvements, and be updated on all new functionality and releases. You will also take responsibility for setting up and testing all operations around global and regional promotions. You will build a good working relationship with our Support Teams and act as the escalation point for technical queries relating to upcoming and ongoing promotions and be responsible and accountable for all prize pay-outs relating to CRM promotions such as cash, bonus and ticket credits etc.

As part of this role, you will also request tournaments to be set-up in relation to all CRM promotions, and follow up to ensure they are launched on time and are set-up as requested. Candidates will need to flexible with working hours if any issues arise with promotions outside of normal business hours.

Who are we looking for:-

We are looking for an extremely proactive, organized, creative, team-oriented individual, who is able to think through the full user journey as a part of all projects. You will need a logical and analytical approach to problem solving and proven ability to craft innovative solutions and think creatively. You will also need a strong attention to detail.

You should be used to taking ownership of projects and to work alone with little or no supervision. You will need to be committed to ensuring all tasks and issues are completed, working out-of-hours/weekends if necessary with the ability to adjust priorities and manage time appropriately and wisely in a fast-paced environment and under pressure.

As the ideal candidate, you will have:-

Previous employment/experience within the Gaming industry, or experience within a Marketing or Product role. Previous use of CRM systems and/or bespoke MIS systems is also an advantage.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus. In addition, we provide advice and financial relocation assistance to those moving to Bulgaria.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to a personal allowance interest which encourages our employees to upskill themselves or pursuit a hobby. A baby bounty is offered to our employees as well, granting 1000 BGN upon the birth of a child.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career. In the office there is always free fresh fruit, snacks and drinks. In addition, we contribute a certain amount to the transportation and lunch expenses of our employees.

Our employees can always enrol to our sports program, and in terms of relaxation we have a playroom, including a PlayStation and a pool table. Our social team organise great events; including our sensational summer and Christmas parties.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies. This role is in the Group’s Bulgaria service office in the Marketing department.