CRM Execution Project Specialist

Job Type:
Sofia, Bulgaria

The role: CRM Execution Project Specialist 

We are looking for a CRM Execution Project Specialist to join our Delivery Management team, based in our Bulgaria service office.

Why we need you: -

The role involves coordinating across all production teams as required to ensure CRM assets are approved and ready to go live by the required date. Our CRM Delivery Management team has ownership over all agreed The Stars Group customer facing CRM communications, taking promotions from inception to live.

You will manage all pre-approved communications to customers via the desktop and mobile apps for all relevant markets and languages, with regular QAing of all CRM channels to ensure they are error free and  will ensure all CRM comms goes live on time, and are executed with the highest standard. You will work to ensure 'through the line' consistency in all CRM communications and these are accurate and sensible customer journeys are implemented across all CRM campaigns.

You will review analysis and split testing of communications to ensure optimised performance and best possible results across different markets. Acting as ‘gate keepers’ of all CRM communication to ensure project requested are reasonable and justified. Identifying gaps in current tool capabilities where efficiency is being lost, recommend improvements / new tool ideas and will work closely with other Group CRM teams to develop and maintain strong working relationships.

You will be responsible to align production resources across teams to ensure the GTM Calendar can be fulfilled. You will project manage promotions and marketing activities as per the GTM Calendar, ensuring the correctly flow through the SCORE process and adhere to production SLAs. You will also  prepare and QA all global and regional campaigns to ensure complete accuracy before being deployed to customers. This will include uploading and testing of mailers, graphics and push notifications.

Who are we looking for: -

We are looking for a highly organised and methodical individual with excellent attention to detail.

You should have exposure or knowledge of online CRM or experience in email marketing (either in the form of production, design or marketing). 

As the ideal candidate, you will have: -

Experience in marketing and/or promotions, preferably within the online gaming industry. You should be highly organised and methodical, with excellent attention to detail able to work under pressure and maintain a positive attitude, with the ability to problem solve and adapt to changing business requirements.

You’ll need strong interpersonal skills with the ability to build relationships across departments and knowledge of basic HTML coding.  Interest in/knowledge of online Poker is desirable.  Proficient in HTML coding would be advantageous.

What’s in it for you?

The salary for this job is based on experience, so whilst we are not able to go into detail at this stage, we can say that we offer great salary packages and also like to throw in a discretionary annual performance bonus. In addition, we provide advice and financial relocation assistance to those moving to Bulgaria.

We offer health and dental insurance for you, your partner and your children (if you all live at the same address). In addition, you are entitled to a personal allowance interest which encourages our employees to upskill themselves or pursuit a hobby. A baby bounty is offered to our employees as well, granting 1000 BGN upon the birth of a child.

Our in-house training and development team deliver fantastic support in terms of developing your skills and helping you progress your career. In the office there is always free fresh fruit, snacks and drinks. In addition, we contribute a certain amount to the transportation and lunch expenses of our employees.

Our employees can always enrol to our sports program, and in terms of relaxation we have a playroom, including a PlayStation and a pool table. Our social team organise great events; including our sensational summer and Christmas parties.

What happens next?

We will aim to get back to you as soon as possible. If you meet the criteria, then we’ll invite you to a phone interview and if that goes well we’ll meet you for a face-to-face interview.

The Group

The Stars Group is the ultimate owner of industry leading gaming brands such as PokerStars, PokerStars Casino, BetStars, Full Tilt, and the PokerStars Live brands, and through its ownership of Sky Betting & Gaming, a mobile-led leading online gaming operator, licenses the Sky Bet, Sky Vegas, Sky Casino, Sky Bingo and Sky Poker online gaming brands. Collectively, these and other brands of The Stars Group have millions of registered customers globally, forming one of the world’s largest publicly listed online gaming companies.  This role is in the Group’s Bulgaria service office in the Marketing department.